CAN I RETURN MY ITEM?
Yes you can return your item. You have 14 DAYS to return your item. Please read the Returns Policy for more information.
DOES THE CUSTOMER HAVE TO PAY FOR THE RETURNED ITEM?
The customer pays for the return. There are exceptions please email email@example.com for details. Please read the Returns Policy for more information.
HOW DO YOU CALCULATE THE SHIPPING COST?
The shipping cost is calculated by weight. If we find on packaging your items the shipping cost is less than the price that you paid, we will refund you.
HOW MUCH IS THE SHIPPING COST?
The shipping costs will vary due to the weight of the individual item. If you purchase more than one item then the weight will reflect the shipping cost. Please read the Shipping Policy for more information.
WHY CAN THE SHIPPING COST DIFFER FROM THE STATED SHIPPING TOTAL ON THE INVOICE?
The shipping cost can differ due to the packaging and the box/boxes that we use.
WHAT DO YOU USE FOR PACKAGING?
We use new bubble wrap and recycled boxes and other cardboard items in our packaging of the parcels.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
You will only be able to cancel your order within 4 HOURS of the order being placed by emailing firstname.lastname@example.org.
CAN I REQUEST MORE INFORMATION AND PHOTOGRAPHS?
Yes you can by emailing email@example.com.
CAN I PLACE AN OFFER?
Yes there is an option on the page to place an offer on a product.
WHEN WILL I RECEIVE MY ORDER?
We aim for you to receive your order in 3-4 working days once your order has been processed and packaged ready to ship. If there are any issues we will contact you.
CAN I CONTACT YOU WITH ANY QUERIES?
Please contact us at firstname.lastname@example.org