FAQS
Frequently Asked Questions (FAQ)
Find quick answers to common questions about orders, returns, shipping, and more from TMD167207.com. If you can’t find what you’re looking for, please email us at tmd167207@gmail.com.
🛍️ Can I Return My Item?
Yes. You have 14 days to return your item. Please read our full Returns Policy for details.
💰 Does the Customer Pay for the Return?
Usually, the customer covers return postage. There are some exceptions — please email tmd167207@gmail.com for help. See our Returns Policy for more information.
📦 How Do You Calculate the Shipping Cost?
Shipping cost is based on weight. If the actual postage cost is lower than what you paid, we refund the difference automatically.
🚚 How Much Is the Shipping Cost?
Shipping costs vary depending on the item’s weight and parcel size. If you buy multiple items, the total weight will determine the combined shipping cost. See our Shipping Policy for full rate details.
📄 Why Can the Shipping Cost Differ from the Invoice?
Shipping can differ slightly from the invoice total due to packaging materials or multiple boxes required for safe delivery.
🌿 What Do You Use for Packaging?
We use new bubble wrap and a mix of recycled boxes and cardboard to pack parcels securely and sustainably.
🕒 Can I Cancel My Order?
You can cancel your order within 4 hours of placing it by emailing tmd167207@gmail.com.
📸 Can I Request More Information or Photos?
Yes, of course. Email your request to tmd167207@gmail.com and we’ll send additional details or images promptly.
💬 Can I Place an Offer?
Yes. Many listings include an “Make an Offer” option — you can suggest a price directly on the product page.
⏱️ When Will I Receive My Order?
We aim for delivery within 3–4 working days after dispatch. If there are any delays or issues, we’ll contact you immediately.
📧 Can I Contact You with Any Queries?
Absolutely — we’re always happy to help. Email us anytime at tmd167207@gmail.com.